1. Terms and Conditions (T&C)
Clearly outline the terms under which customers use your website and services. Include:
User Agreement: Acceptance of Terms
By accessing or using this website, you agree to abide by these terms and conditions, as well as any applicable laws and regulations. If you do not agree to these terms, you must refrain from using the website.
Eligibility: You must be at least 18 years old to use this website or make purchases. By using the site, you confirm that you meet this age requirement.
Account Registration
To access certain features, you may need to create an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You agree to provide accurate, current, and complete information during the registration process.
Prohibited Activities
While using the website, you agree not to:
Engage in any illegal activities or promote unlawful conduct.
Attempt to gain unauthorized access to the website, servers, or networks.
Distribute viruses, malware, or other harmful software.
Use automated tools (e.g., bots or scrapers) to access or interact with the website without permission.
Post false, misleading, or inappropriate content (e.g., fake reviews, defamatory remarks).
Violate intellectual property rights or other proprietary rights.
Purchases and Transactions
All purchases made through the website are subject to our [Return and Refund Policy], [Shipping Policy], and payment terms. You agree to provide accurate and complete information when making purchases.
Intellectual Property Rights
All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of Afrozah.com or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without explicit permission.
Website Availability
We strive to keep the website accessible and functional at all times but do not guarantee uninterrupted service. Access may be temporarily unavailable due to maintenance, updates, or technical issues.
Termination of Use
We reserve the right to suspend or terminate your access to the website at our discretion, without prior notice, if you violate these terms or engage in prohibited activities.
Accuracy of Information
While we make every effort to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of the content on this website.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Accessing them is at your own risk.
User-Generated Content
If you submit content (e.g., reviews or comments) to the website:
You grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display your content.
You are solely responsible for ensuring that your content does not violate any laws or third-party rights.
Governing Law
These terms and conditions are governed by the laws of Indian Jurisdiction. Any disputes will be resolved exclusively in the courts of Kolkata High Courts.
Order Process
Placing an Order
Browse the products listed on the website and add your desired items to the cart.
Review your cart to ensure the items, quantities, and prices are correct.
Proceed to checkout, where you will provide necessary information such as shipping address, billing address, and payment details.
Order Confirmation
Once you place an order, you will receive an email confirmation containing your order details and a unique order ID.
If you do not receive a confirmation email, please check your spam folder or contact our customer support team.
Payment
Payment must be completed at the time of order placement.
We accept RazorPay, credit cards, debit cards, digital wallets, etc.
Payments are processed securely through third-party gateways. We do not store your payment details.
Order Processing
After your payment is successfully processed, your order will enter the processing stage.
Order processing typically takes 1-2 business days, depending on product availability.
Shipping and Delivery
Once your order is processed, it will be shipped to the address provided during checkout.
Shipping times and costs vary depending on the delivery location and selected shipping method. Refer to our [Shipping Policy] for more details.
Order Tracking
After your order is shipped, you will receive a tracking number via email or SMS.
Use this tracking number to monitor the delivery status of your package.
Order Modifications or Cancellations
Orders can only be modified or canceled before they enter the processing stage.
To request changes or cancellations, contact our customer support team immediately.
Once an order is processed or shipped, modifications and cancellations may not be possible.
Out-of-Stock Items
In rare cases, an item in your order may become out of stock. If this occurs:
We will notify you promptly.
You may choose to replace the item, receive a refund, or wait for restocking.
Returns, Refunds, and Exchange Policy
Effective Date: 09 Dec 2024
At Afrozah.com, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
Eligibility: You may return items within 7 days of receiving your order.
Conditions: Items must be unused, in the same condition that you received them, and in the original packaging. Certain products (such as intimate wear, custom-made items, or sale items) may be non-returnable.
Process: To initiate a return, please contact our support team at zakir@afrozah.com with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We only replace items if they are defective, damaged, or the wrong size. If you need to exchange it for the same item, contact us at zakir@afrozah.com.
For faster processing, you may return the item and make a new purchase.
Shipping for Returns
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Contact Support
For any issues related to your order, please contact our customer support team at zakir@afrozah.com.
Shipping and Delivery Policy
Effective Date: 09/12/2024
At Afrozah.com, we strive to ensure your orders are delivered promptly and securely. Please read our Shipping and Delivery Policy to understand how we process and deliver your orders.
1. Shipping Areas
We currently deliver to the following regions:
Domestic Shipping: all states within India.
International Shipping: USA, UK, Canada, Australia, UAE, Saudi Arabia, Qatar.
If your location is not listed, please contact us at zakir@afrozah.com to verify availability.
2. Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Costs
We offer the following shipping options:
Standard Shipping: Delivery within 5-7 business days. Cost: ₹50.
Express Shipping: Delivery within 2-3 business days. Cost: ₹80.
Free Shipping: On orders above ₹1399, available for Indian Region.
Shipping costs are calculated at checkout based on the selected method and delivery location.
4. Delivery Timeframes
Estimated delivery times vary based on your location and selected shipping method.
Delays may occur during peak seasons, unforeseen circumstances, or due to customs for international orders.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
Use the tracking number to monitor your package via Shiprocket.
6. Failed Deliveries
If a delivery fails due to incorrect address details provided by the customer, re-delivery costs will be borne by the customer.
If a package is returned to us after multiple failed delivery attempts, we will contact you for further instructions.
7. International Shipping
Customers are responsible for any customs duties, taxes, or import fees that may apply to their order.
Delivery times for international orders may vary due to customs clearance processes.
8. Damaged or Lost Packages
If your package is lost or arrives damaged, please notify us within 7 days of the delivery date.
We will investigate and, if applicable, offer a replacement or refund.
9. Changes to Shipping Details
You may update your shipping address or details before the order is processed.
Changes requested after the order is shipped cannot be accommodated.
10. Contact Us
For questions or concerns about shipping and delivery, please contact us at:
Email: zakir@afrozah.com
Phone: 8798666342